RE-SOURCE AU

RETURNS

All items sourced with RE SOURCE AU are final and not refundable unless the wrong item has been received.  

This policy exists due to the exclusiveness of the supply we source 

SHIPPING

Your desired item will be shipped directly to you via RE SOURCE AU or your designated shopper. Our shoppers are based worldwide and you will be connected to your shopper upon the invoice being issued. 

IMPORT TAXES

Please note that RE-SOURCE AU is not responsible for any additional import taxes or duties that may be applied when your order arrives in your destination country.

SOURCING FEE

Please note our fixed sourcing fee is non-refundable when invoiced. 

Our fixed sourcing fee is $250 AUD

We charge 8% for products over 5,000 AUD.

If you choose to cancel the order at invoicing, the sourcing fee will still apply. 

The piece will be placed on hold for 48 hours for payment to be made, if after this there has been no payment and the piece has been sold the fixed sourcing fee will still apply.

If for any other reason the order is cancelled - the sourcing fee will still apply. ​

WATCH x HERMES BIRKIN/KELLY SOURCING

For all new clients, a non-refundable $150 AUD fee is required prior to receiving pricing on Watches or Hermès Birkin/Kelly pieces.

This fee reflects the extensive time and global market research our team invests to secure the most competitive and exceptional pieces. The $150 will then be credited towards your final purchase at checkout, ensuring it contributes directly to your dream piece.

For further details, please enquire within.

Payment Plans

1. Eligibility
   Resource AU offers payment plans of up to 10 weeks to approved clients only.
   All payment plans must be confirmed in writing prior to commencement.
   
2. Deposit
   A non-refundable deposit is required to secure any item under a payment plan.
   No item will be held without a deposit.
   
3. Instalments
   The remaining balance must be paid in instalments over a maximum of 10 weeks.
   Instalments may be structured weekly, fortnightly, or as otherwise agreed in writing.
   
4. Payments
   Payments must be made on or before the agreed dates.
   Failure to make a payment on time may result in cancellation of the plan.
   In the event of cancellation, all amounts paid (including the deposit) will be forfeited.
   
5. Final Payment & Release of Goods
   Goods will not be released or shipped until the balance has been paid in full.
   Resource AU will notify the client once the final payment has cleared and the item is ready for dispatch or collection.
   
6. Non-Compliance
   If the payment plan is not completed within the agreed timeframe, Resource AU reserves the right to cancel the order.
   All payments made will be retained, and the item may be returned to stock.
   
7. General
   Payment plans are non-transferable and may not be altered once confirmed, unless agreed in writing by Resource AU.
   By entering into a payment plan, the client acknowledges and accepts these Terms & Conditions in full.

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RE-SOURCE - PRE LOVED

REFUNDS

All items sourced with RE SOURCE PRE LOVED are final and not refundable. 

​SHIPPING

Your item bought through RE SOURCE PRE LOVED will be shipped directly to you from the seller. 

Free shipping Australia wide

You will be contacted via our team for shipping fees if based outside Australia